FAQ'S

How do postal biscuits work?

All our biscuits are sent out first class via Royal Mail. With occasional delays in postal services, we post out in plenty of time so we make sure it gets there.

We add a sticker which specifies when the recipient can open their box so they know when it is for. 

Each box is as secure as possible. With every box, they are bubble wrapped, stuck down with royal icing with a piece of bubble wrap on top. They are also posted in a postal bag so there is no air contamination. 

We also put the box into a bag so when the recipient opens the package it feels like a gift and each box comes with a card and ribbon. 

How do postal brownies and blondies work?

All our brownies and blondies are sent out first class via Royal Mail. With occasional delays in postal services, we post out in plenty of time so we make sure it gets there.

We add a sticker which specifies when the recipient can open their box so they know when it is for. 

Each box is as secure as possible. In every box, each brownie is individually wrapped and they are also posted in a postal bag so there is no air contamination. 

We also put the box into a bag so when the recipient opens the package it feels like a gift.

 

How will I know when my order is on its way?

Once an order is dispatched, we will contact you to confirm this. We are using Royal Mail for our deliveries and every item is sent 1st Class. We cannot be held responsible for timings on delivery, so order early to assure your gift arrives in plenty of time. 

Can you cater for special dietary needs?

All our products are vegetarian. We can make your biscuits vegan and gluten-free. However, we use wheat, eggs, milk, soya, nuts and sulphates in our kitchen. For a full list of ingredients please contact us.